Privacy Policy Pristine Moments

Last updated:** 29th June 2025

About This Policy

Pristine Moments Cleaning (“we”, “our”, or “us”) is committed to protecting your privacy. This privacy policy explains how we collect, use, and protect your personal information when you use our website at https://pristinemomentscleaning.co.uk or engage our cleaning services.

Information We Collect

Personal Information You Provide
When you contact us or request our services, we may collect:
– Your name and contact details (address, phone number, email)
– Property details and access requirements
– Service preferences and special instructions

Information We Collect Automatically
When you visit our website, we may automatically collect:
– IP address and browser information
– Pages visited and time spent on our site
– Referring website information
– Device and connection information

Cookies
Our website uses cookies to improve your browsing experience. You can control cookie settings through your browser preferences.

How We Use Your Information

We use your personal information to:
– Provide and deliver our cleaning services
– Communicate with you about appointments and services
– Process payments and maintain accounts
– Improve our services and website
– Send marketing communications (with your consent)
– Comply with legal obligations

Legal Basis for Processing

Under UK GDPR, we process your personal data based on:
– Contract performance**: To provide the cleaning services you’ve requested
– Legitimate interests**: To operate our business and improve our services
– Consent**: For marketing communications and non-essential cookies
– Legal obligation**: To comply with tax, accounting, and other legal requirements

How We Share Your Information

We may share your information with:
– Service providers**: Payment processors, scheduling software providers, and other business service providers
– Legal authorities**: When required by law or to protect our rights
– Business transfers**: In the event of a merger, sale, or transfer of business assets

We do not sell your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate security measures to protect your personal information, including:
– Secure data transmission and storage
– Access controls and staff training
– Regular security reviews and updates
– Secure disposal of information when no longer needed

Your Rights

Under UK data protection law, you have the right to:
– Access** your personal data
– Correct** inaccurate or incomplete information
– Delete** your personal data in certain circumstances
– Restrict** processing of your data
– Object** to processing based on legitimate interests
– Data portability** in certain circumstances
– Withdraw consent** where processing is based on consent

To exercise these rights, please contact us using the details below.

Data Retention

We retain your personal information for as long as necessary to:
– Provide our services to you
– Comply with legal and regulatory requirements
– Resolve disputes and enforce our agreements

Typically, we retain customer information for up to 7 years after your last service for tax and legal compliance purposes.

Marketing Communications

With your consent, we may send you marketing communications about our services. You can:
– Unsubscribe at any time using the link in our emails
– Contact us directly to opt out
– Update your preferences through your account (if applicable)

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children under 16 without parental consent.

International Transfers

Your personal data is primarily processed within the UK. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the updated policy on our website and updating the “last updated” date.

Contact Information

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

**Pristine Moments Cleaning**
– Website: https://pristinemomentscleaning.co.uk
– Email: pristinemomentsenquiries@gmail.com
– Phone:01737 557729
– Address: 32 Church Ln Dr, Hooley, Coulsdon CR5 3RG

Data Protection Officer

For data protection matters, you can also contact the Information Commissioner’s Office (ICO):
– Website: https://ico.org.uk
– Phone: 0303 123 1113

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*This privacy policy complies with UK GDPR and Data Protection Act 2018 requirements.*