Terms and Conditions

Last updated: 27th June 2025

1. About These Terms

These terms and conditions (“Terms”) govern your use of services provided by Pristine Moments Cleaning (“we”, “our”, “us”, or “the Company”). By booking our services, you (“you” or “the Customer”) agree to be bound by these Terms.

2. Services Provided

We provide professional cleaning services including but not limited to:

• Driveway cleaning and pressure washing
• External building cleaning
• Patio and decking cleaning
• Other exterior cleaning services as agreed

All services are subject to availability and our assessment of suitability.

3. Booking and Confirmation

3.1 Quotations

• All quotations are valid for 30 days unless otherwise stated
• Quotations are based on information provided by the customer
• Final pricing may vary if site conditions differ from those described

3.2 Booking Confirmation

• Bookings are confirmed once we accept your request in writing
• We reserve the right to decline any booking
• Confirmation includes service details, dates, and pricing

4. Pricing and Payment

4.1 Pricing

• All prices are inclusive of VAT where applicable
• Prices may vary based on property size, access, and condition
• Additional work beyond the agreed scope will be charged separately

4.2 Payment Terms

• Payment is due upon completion of work unless otherwise agreed
• We accept cash, bank transfer, and card payments
• Outstanding invoices are subject to late payment charges after 30 days

4.3 Deposits

• We may require a deposit for larger jobs
• Deposits are non-refundable except in cases of our cancellation

5. Access and Preparation

5.1 Customer Responsibilities

You must:

• Provide safe and reasonable access to all areas to be cleaned
• Remove or secure any fragile items, vehicles, or obstacles
• Ensure water and electricity access where required
• Inform us of any hazards, damage, or special requirements
• Ensure someone over 18 is present during service provision

5.2 Access Issues

• If adequate access cannot be provided, we reserve the right to reschedule or cancel
• Charges may apply for wasted visits due to access issues

6. Health and Safety

6.1 Our Responsibilities

• We carry public liability insurance
• Our staff are trained in safe working practices
• We use appropriate safety equipment and procedures

6.2 Customer Responsibilities

• You must inform us of any known hazards
• Keep children and pets away from work areas during cleaning
• Follow any safety instructions provided by our team

7. Cancellations and Rescheduling

7.1 Customer Cancellations

• 48 hours notice required for cancellations without charge
• Less than 48 hours notice may incur a cancellation fee
• Repeated cancellations may result in service refusal

7.2 Our Cancellations

We may cancel or reschedule due to:

• Adverse weather conditions
• Equipment failure or safety concerns
• Circumstances beyond our control

8. Liability and Insurance

8.1 Our Liability

• We carry public liability insurance of £[Insert Amount]
• Our liability is limited to the cost of the service provided
• We are not liable for pre-existing damage or wear
• Claims must be reported within 7 days of service completion

8.2 Exclusions

We are not liable for:

• Damage to items not properly secured or protected
• Pre-existing damage or defects
• Damage caused by customer negligence
• Indirect or consequential losses
• Natural weathering or aging of surfaces

8.3 Customer Insurance

We recommend customers check their own insurance covers any potential damage to their property.

9. Guarantees and Warranties

9.1 Service Guarantee

• We guarantee our work for 7 days after completion
• We will return to address any legitimate concerns at no charge
• Guarantee excludes natural re-soiling or weather damage

9.2 No Other Warranties

Except as stated, we provide no other warranties or guarantees, express or implied.

10. Complaints Procedure

10.1 Reporting Issues

• Report any concerns within 7 days of service completion
• Contact us via phone, email, or in writing
• Provide clear details and photographic evidence where possible

10.2 Resolution Process

• We will acknowledge complaints within 48 hours
• Investigation and response within 7 working days
• Fair resolution will be offered where appropriate

11. Data Protection

Your personal information is handled in accordance with our Privacy Policy, available at https://pristinemomentscleaning.co.uk/privacy-policy

12. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including but not limited to severe weather, equipment failure, or government restrictions.

13. Variation of Terms

We may update these Terms from time to time. Updated Terms will be posted on our website and apply to future bookings.

14. Severability

If any part of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15. Governing Law

These Terms are governed by English law and subject to the exclusive jurisdiction of English courts.

16. Entire Agreement

These Terms, together with our quotation and booking confirmation, constitute the entire agreement between us.

17. Contact Information

For questions about these Terms or our services:

Pristine Moments Cleaning

• Pristine Moments Cleaning
• Website: https://pristinemomentscleaning.co.uk
• Email: pristinemomentsenquiries@gmail.com
• Phone:01737 557729
• Address: 32 Church Ln Dr, Hooley, Coulsdon CR5 3RG

By booking our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.